HEAP workshop

Challenge

The Department of Municipal and Community Affairs manages the Highway Emergency Alerting Protocol (HEAP), which outlines how community emergency response personnel and communities will respond to highway emergencies in their jurisdiction. The protocol required updating to confirm its validity, update its content, and to address changes in the operating environment that might affect the ability to respond to emergency situations across the territory.

Solution

Tait was hired to design a process and an agenda to review the elements of HEAP, and draw out input from a wide variety of stakeholders on a number of areas of concern. Tait designed a unique process that enabled all stakeholders to provide input and discuss each of five topic areas, enabling, within a compressed timeframe, all topics to be thoroughly discussed and input received from all stakeholders.